Refund policy
Refunds and Returns
In the case of malfunction, all products are supported by a Manufacturers Warranty. Please consult the product owners manual received with your order or contact us for more information using the details below.
If you have changed your mind after the product has been shipped to you and wish to return it, you may do so for up to seven (7) days after the invoice date, provided the product is un-opened and the packaging remains in the original state. The cost of shipping the product back to us will be payable by you, and an additional 20% of the invoice cost will be deducted from your refund to cover the restocking fee.
In the event the product is faulty and still covered by the warranty period, we will require you to provide us with invoice details. If a return authorisation is provided, you will be required to re-pack the product in its original shipping container. We will arrange a courier driver to pick up the faulty item(s), and all costs for repair including shipping will be payable to Audio Connection.
D.O.A (Dead on Arrival) period is seven (7) days from dispatch date.
If you find your product is faulty within this time, please contact us on:
- phone on: (02) 9561 0788
- via the Connect page. (Link Below)
- or send us an email on: service@audioconnection.com.au
We will arrange a replacement, repair or refund after assessing each individual case