Terms and Conditions
Secure Payment Methods
You can pay for your Audio Connection purchases using:
a) EFT (Direct deposit)
b) Credit Card ($500 max): We accept Mastercard, Visa.
All credit card transactions are secured through a Secure Socket Layer (SSL) encryption based on a secure Verisigncertificate.
Credit Card payments are directly being processed through Secure Payments of NAB.
c) By PayPal ($500 max)
Pay safely and securely through your PayPal account.
All transactions are processed in Australian Dollars (AUD).
In our efforts to provide the safest possible transactions we take active measures to:
- Maintain a Secure Network
- Protect Cardholder Data
- Maintain a Vulnerability Management Program
- Implement Strong Access Control Measures
- Regularly Monitor and Test Networks
Audio Connection Australia does not hold any credit card details. All credit card transactions are processed by National Australia Bank.
We are a dealer of audio video equipment to the general public, ranging from customer sales, service through to full home installation. The goods we stock include video equipment, audio equipment, and home automation equipment.
Your Personal Information
The process of customer service will require us to obtain personal information which may include your full name, residential address, phone number(s), email address, bank account and/or credit card details and driver’s license number.
If you choose not to provide certain personal information, we may not be able to provide you with the services you require, or the level of service that we pride ourselves on.
How your personal information is collected
We collect personal information in a number of ways, including:
- Directly from you, for example, when you provide information via phone, email, sales invoices, sales-related documentation, or through our website;
- From third parties such as our related companies, credit reporting agencies or your representatives;
- From publicly available sources of information;
- From our own records of your previous purchases;
- When legally required to do so
How your personal information is used
Your information may be used to:
- Verify your identity;
- Assist you to subscribe to our services;
- Provide the services you require;
- Implement and manage those services, including invoicing, charging, collecting debts, installation/delivery of equipment;
- Suggest ways the services we provide to you could be improved;
- Research and develop our services;
We may also distribute promotional and marketing material to you by way of direct mail, telemarketing, email, SMS and MMS messages by us or our related companies and bodies. This is to keep you informed of products, services, special offers and new events relevant to Audio Connection Australia. If you do not wish to receive this promotional material from us or our related companies, please leave your details on our Contact Us page. We will take reasonable precautions to ensure all promotional and marketing material that may have been distributed to you will include an option where you may cancel your subscription. Should you wish for this to happen, we will remove you from that list only.
When we disclose your personal information
In order to deliver and provide services you may require, we may need to disclose your personal information to a company or organisation outside of our company, for instance, a service agent when you request a repair of an item. Your personal information is disclosed to an external company of Audio Connection only in relation to service that we provide. We will take reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations pertinent to the protection of your personal information.
These outside organisations perform the following services for us:
- Repairing malfunctioning audio video equipment;
- Accounting and bookkeeping;
- Installation, maintenance and construction;
- Website usage analysis and hosting;
- Customer enquiries;
- Mailing operations
In addition, we may disclose your personal information to:
- Your authorised representatives or legal advisers (when requested by you to do so);
- Credit-reporting and fraud-checking agencies;
- Credit providers;
- Our dealers;
- Our related companies;
- Our professional advisers, such as our lawyers or accountants;
- Government and regulatory authorities and other organisations, as required by law
We will take all reasonable steps to ensure the personal information we collect, use and disclose is accurate, complete and updated. However, the accuracy of this information is largely dependent on the information you provide. Therefore, we recommend that you ensure the information you provide to us is accurate at the time, and that you inform us of any errors or changes to your personal information.
You have the right to access your personal information, subject to some exceptions allowed by law. If you would like to do so, please let us know. Please also be aware that appropriate security checks will have to be fulfilled, and you may be required to put your request in writing for security purposes.
How to contact us
If you have any questions in relation to privacy, please contact us via our Contact Us page.
Audio Connection Australia
ABN 78 060 741 120.
The entire contents of this Internet site, including but not limited to images, written material, and logos, are copyrighted by, and remain the intellectual property of, the manufacturers, importers, distributors, and/or marketing agencies whose products are depicted and/or described. The layout, stylisation, and composition of the site are copyright 1999-2013 by Audio Connection Australia Pty. Ltd., all rights reserved. No portion of this Internet site may be reproduced in any form whatsoever, without the prior written consent of both Audio Connection Australia Pty. Ltd. and the respective originator of the material desired to be reproduced.
Trade Marks and Service Marks
Mention within this site is made on numerous occasions, to product and/or feature names which are trade marks and/or service marks of their respective developers and/or owners. The inclusion of these names within this site is made on the understanding that the developers’ and/or owners’ (of these names) rights are in no way modified nor diminished, and that recognition of the ownership of these names is given here rather than as a suffix to each occurrence of these names purely for reasons of technical limitations of HTML (that is, the lack of universally available symbols for the “TM” and “SM” marks), and not for any other reason.
Recommended Retail Prices
References are made throughout this site to “recommended retail prices,” which are prices recommended to us by manufacturers, importers, and/or distributors of the products. Whilst every effort has been made to assure the stated “recommended retail price” of each product is correct, it is impossible due to the size of this site for us to guarantee that these prices are exact at any one moment. Therefore, reference to these prices should only be used as a guide, and an aid in determining the relative pricing of products from a particular manufacturer, and between similar products from different manufacturers. It is not the intention of Audio Connection Australia Pty. Ltd. to provide “recommended retail prices” as a marketing aid in improving the virtues of our “discounted” pricing.
Product Information and Specifications
The product information and specifications provided on individual product pages within this site, are given for the information of visitors to the site, and are taken verbatim from marketing material provided to us by the manufacturers, importers, and/or distributors of these products. Whilst every care is taken in assuring there are no errors in the information provided, it should be noted that manufacturers’ specifications are always subject to change without notice, and we cannot guarantee that information on a specific product will be wholly and perfectly accurate. Typographical errors may also have found their way into the numerous pages comprising our site, further adding to the possibility that specific information may indeed be incorrect.
It is not Audio Connection Australia Pty. Ltd.’s policy nor intention to mislead visitors to this site; therefore, if you find any information within this site which you feel to be in error, or encounter typographical errors on any of the pages, we would greatly appreciate you taking the time to send us an e-mail message, specifying the page you were viewing and the error or omission you have found, so that we may rectify the problem expediently, thereby offering a more accurate site for everyone’s benefit.
The prices at which the products herein are offered for sale, are maintained for accuracy on an ongoing basis, and will always to the best of our knowledge be accurate and achievable for us. Situations outside of our scope of control may arise, however, which prevent us from being able to sell a particular product for a particular price – currency fluctuations, importer and/or distributor price rises, and other external influences may bring us into this situation. In such circumstances, customers are always notified of the price difference before any sale transaction is entered into, ensuring the customer is fully aware of the final price of a product, prior to making the purchase. Typographical errors are another factor beyond our immediate control, and may be the cause of us not being able to honour a particular price. These errors will, of course, be rectified immediately upon our identification thereof.
Whilst we endeavour to ensure the availability of all products depicted and/or offered through this site, there are a number of factors affecting such availability, which are well outside of our scope of control. There are numerous situations where manufacturers may have opted to discontinue a particular product, importers have decided to stop importing a particular product into the country, or distributors have temporarily run out of stock of a particular product. In these cases, we shall endeavour to find the product for you from an alternative source, or offer a comparable product for a comparable price, either from the same or another manufacturer.
Refunds and Returns
In the case of malfunction,all products are supported by a Manufacturers Warranty. Please consult the product owners manual received with your order or contact us for more information using the details below.
If you have changed your mind after the product has been shipped to you and wish to return it, you may do so for up to seven (7) days after the invoice date, provided the product is un-opened and the packaging remains in the original state. The cost of shipping the product back to us will be payable by you, and an additional 20% of the invoice cost will be deducted from your refund to cover the restocking fee.
In the event the product is faulty and still covered by the warranty period, we will require you to provide us with invoice details. If a return authorisation is provided, you will be required to re-pack the product in its original shipping container. We will arrange a courier driver to pick up the faulty item(s), and all costs for repair including shipping will be payable to Audio Connection.
D.O.A (Dead on Arrival) period is seven (7) days from dispatch date.
If you find your product is faulty within this time, please contact us on:
- phone on: (02) 9561 0788
- via the Connect page. (Link Below)
- or send us an email on: email@example.com
We will arrange a replacement, repair or refund after assessing each individual case